Refund Policy

Each pass is a one-time payment that unlocks full access for a fixed period (1 month, 3 months, or 12 months on the Until-you-pass pass). There is no subscription and nothing to cancel — your access simply ends when the period you paid for expires. You can see the exact expiry date on your dashboard.

7-day refund: if you ask within 7 days of paying and have answered fewer than 20% of the questions in the bank, we refund the full amount, no questions asked. A refund ends your access.

Only questions you answer after you pay count towards the 20%. Questions you answered on the free plan before buying do not.

After 7 days, or once you have answered 20% or more of the bank since paying, pass fees are non-refundable except where the law requires otherwise, because the full bank and mock exams are delivered the moment you pay.

The Until-you-pass pass gives 12 months of full access. If you fail an SC Licensing Examination module while that pass is active, email us your SIDC e-Result Slip within 30 days of the exam and we extend your access, free, until you pass. Each extension runs to a date we confirm by email, and you can ask again after each failed sitting.

The extension covers the modules live on SIDC Prep (Modules 6, 7 and 12 today), and any module that launches while your pass is active. The extension applies only to the Until-you-pass pass, not the 1-month or 3-month passes, and it extends access only: it is not a refund and does not promise a result.

If you believe you were charged in error or more than once, contact us and we will investigate and correct genuine errors promptly.

Email support@sidcprep.my or use our feedback form with the email on your account and the date of payment. We aim to respond within a few business days.